caitaro | Angry Face. (A complaint letter)

Hi.

I've been going to *My college* since 2006, and have had NOTHING but trouble with the bookstore..
Such as not having a book in stock, having the WRONG book for a class, to not buying books back, LYING about buying books back that they said they would..

The latest escapade with the bookstore is this...

I generally try to buy my books off the internet now, because of so many bookstore problems. Also, their rates are extremely pricey compared to online...

I bought my art history book at the beginning of September, for a late starting class from someone online..
Ended up they was out to scam money (now i know thats a danger of online buying, but out of ~200 purchases online this is the first bad one)

So i go Bookless for 3 weeks. Fortunately, this is okay as we are only doing intro work.

So i got my money refunded, went to the online bookstore andsaw they had the book used in stock. For 106$ Which is 50$ more than another, more reputable source online.

So I went up to main campus to get the book from the bookstore, as it is my last option.

I get up there, and they don't have any used ones. Now 40 minutes ago, the website said that they HAD a used one. we went and even got the manager of the bookstore and asked.. Why? If i hadnt had brought my dad with the checkbook, I wouldnt have had enough money, had to drive an hour back home to get money then an hour BACK to buy the book. Not to mention I have to be at work in a few hours as well.

So anyway, the manager kept trying to make up excuses such as "We probably had one earlier in the day, then sold it, and the book count online wasnt updated yet" Sure, like I'm going to believe that there was only ONE used book, and it was bought the day I go up there, for a class that started 3 weeks ago.

So we go through all that, and the only thing he can say to us is "Sorry for the inconvienience".

Really, get the bookstore in order. It's a complete failure in my book, and I will never ever reccomend anyone buy their books there. The worst customer service I have ever seen. If I gave that customer service where I worked, I would be fired!

Thanks for any future improvements...